Reference

How Our Legal Terms Protect Your Account

djaromtoto operates under a defined legal framework that sets out your rights, our obligations, and the conditions that apply to account access where local law in Indonesia permits.

Account Eligibility ConditionsData Handling PolicyJurisdiction-Dependent AccessDANA, OVO, GoPay Transaction TermsDispute and Contact Process
djaromtoto How Our Legal Terms Protect Your Account
POLICY CONTACT

Reach Us for Legal and Policy Questions

If you have a question about how a specific clause affects your account, or you need to request a data correction, our support team handles legal and policy queries through the channels below. We respond to formal policy concerns with documented follow-up, not just a standard chat reply.

Live Chat Support Start a live chat from your account dashboard. State that your query is a legal or policy matter so it gets routed to the right team, not general support.
Email Policy Desk Send a written request to our policy email address for formal matters — account data requests, dispute notices, or policy clarification. We confirm receipt in writing.
Account Help Centre Our help centre includes a dedicated legal section covering wallet verification, account closure requests, and how to submit a formal objection to a transaction decision.
HOW WE HANDLE IT

Data, Security and Account Rights Explained

Our legal posture is built around three principles: transparency about what data we collect, clarity on how long we keep it, and a defined process for you to request changes or removal. We do not share your personal data with third parties outside of what is required for payment processing through DANA, OVO, and GoPay — and those transfers are limited to what each wallet provider needs to complete the transaction.

Data Collection Scope We collect account registration data, wallet identifiers for DANA, OVO, GoPay, and transaction history. Nothing beyond what is needed to run your account and process payouts.
Cookie and Session Policy Cookies are used to maintain your login session across devices. You can clear them at any time through your browser settings — doing so will log you out of any active session.
Account Security Practice All account actions — including wallet linking and withdrawal requests — require PIN or OTP verification. We never process a payout without matching the wallet name to the registered account holder.
Your Right to Request Changes You may request a correction to your registered data or ask for account closure through the policy email desk. We process data correction requests within the timeframe required by applicable regulation.

Common Questions About Our Legal Terms

These are the questions we actually get from users about policy, data rights and account conditions. If yours is not here, contact the policy desk directly.

Yes. Access depends entirely on local law and the eligible regions where access is permitted. We do not make legal certainty claims — check whether access is lawful in your specific location before opening an account.

We store your registration details, linked wallet identifiers for DANA, OVO, or GoPay, and your transaction history. Data is retained in line with the timeframes stated in the privacy section of our legal terms.

Yes. Send a written request to the policy email desk naming the specific data you want corrected or removed. We confirm receipt and follow the applicable regulatory timeframe for processing.

We place a hold on the transaction and contact you through the support channel registered to your account. No funds are released or reversed until the identity check between the wallet name and account holder is resolved.

Use the policy email desk — not live chat — for formal disputes. State the date, transaction reference, and the specific decision you are challenging. We reply in writing with the review outcome.

Yes. Whether you are in Bandung or anywhere else in Indonesia, the same policy conditions apply to your account without regional exceptions, provided access is permitted under local law where you are.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.